Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Location
Carretera Chetumal Pto Juarez, Playa del Carmen, MexicoGuest reviews
Guest reviews are submitted by our customers after their stay at Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only)
Margaret
2022-07-11
Everything was nice, accommodating staff made our stay very comfortable! We appreciated the good restaurant and the food was outstanding.
Bruce
2022-01-11
We appreciated being there. All in all everything was very clean, had a really nice stay in this hotel.
Louis
2021-09-11
Beautiful units and kind staff. Perfect location, within walking distance of Xcalacoco. The rocky beach was wonderful.
Nick
2021-10-23
hospitable personal, astonishing views, secure location next to the jungle. all in all it's impeccably clean place, they have very big beds.
Denise
2021-12-23
Extraordinary view, very efficient service, very clean beds. I got free upgrade and loved it. Patient staff, easy check-in.
Kevin
2021-08-10
The venue was relaxing, I loved the stay and the location was perfect so close to the river, the beach and the jungle.
Fred
2021-08-10
Staff and rooms were very good for us.
Mary
2022-02-18
Amazing pool, absolutely fabulous views, absolutely exceptional staff. Food was delicious & the bar was amazing. Exemplary service provided there too. It was cosy hotel and we had a warm stay.
Alexander
2022-04-11
Relaxing place with exceptional service. Good restaurant. Late check-out:)))
Linda
2022-01-18
Food was tasteful and I have nothing but fab memories from this trip. The whole place was fairly clean and the staff were warm. Updated and cosy room was enjoyable. Beautiful hotel in a friendly setting in Playa del Carmen. Great restaurant and main bar on-site...
Wi-Fi was terrible, made me a little nervous.
Yves
2021-08-26
Restful stay in the beautiful area. It was clean with very responsive staff. I liked fantastic decor of the standard room. There was exceptionally comfortable bed & a good size bathroom. The accommodation had a beachfront location.
Geneviève
2022-03-26
Staff were ready to help and the service was great. Well kept area, very central location. Had cool drinks in the lobby bar.
Lisa
2021-10-26
Helpful staff, spectacular location and beautiful restaurant. Easy to go to the airport, which is 0.5 km away.
The room is a bit dirty, but it was overall clean.
Jean
2021-11-25
Incredible dishes, very central location. Restaurant in hotel was pretty good and the pool area was very clean🙂
David
2021-11-25
Atmosphere was elegant and staff were efficient.
Gordon
2021-08-26
I loved terrific staff and modern interior. Quiet location, very close to a well-maintained garden. The beach nearby was tidy and the view was absolutely superb! The club penthouse suite was spotless, comfy bed.
Alison
2022-01-26
i stayed 4 nights and would stay here again when visiting mexico. i loved it, service and food were cool. apart from that, playa was 10 minutes' drive away. outdoor bar and good pool.
Douglas
2021-12-26
The staff was willing to help at any hour and was REALLY POLITE from morning till night. The bed was lovely and it was great having free Wi-Fi, TV and terrace. The view was priceless and breakfast was great.
G.
2020-09-15
Seems like a family hotel, managed by a helpful staff. Thoroughly enjoyed that they had onsite restaurant El Templo, no need to go somewhere else. The room was big and very clean: D
William
2020-12-15
great base for a 7-night stay. deluxe hotel in every way. breakfast was super - good choice of food. in fact the service was fantastic too.
Robert
2021-05-15
We enjoyed our 5-nights stay. Rooms were elegant, with windows opening to garden. Beautiful location, you can walk everywhere. Also, Grand Coral Golf Riviera Maya was max 25 minutes walk to.
Frank
2021-05-15
The hotel itself was SUPERIOR. Family suite had a mini-bar, a personal safe and a writing table, everything worked for us. We enjoyed the restaurant, where we had our breakfasts. The property is definitely recommended to family.
Bernard
2020-05-22
Stay there and enjoy your Playa del Carmen trip. The pool was a bonus for relaxing...
Erik
2020-06-22
It was in general an amazing experience. Buffet breakfast met what we needed. The hotel was very close to a boat dock...
7.8 
Review score
Based on 58 reviews
Main Features
Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Amenities
-
General
Non-smoking rooms - Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Currency exchange
- ATM/Cash machine
- Barber shop
- Fire extinguishers
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Dining
In-room breakfast - Restaurant
- Poolside snack bar
- Snack bar
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Leisure & Sports
Outdoor swimming pool - Beach access
- Beach umbrellas
- Sun loungers
- Aqua park
- Entertainment
- Sun terrace
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Turkish bath
- Jacuzzi
- Massage
- Fitness centre
- Wind surfing
- Diving
- Snorkelling
- Canoeing
- Hiking
- Tennis court
- Golf course
- Billiard tables
- Table tennis
- Yoga class
- Fishing
- Pool with view
- Shallow end
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Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Guest Services
Paid airport shuttle - Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Business centre
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Room Amenities
Air conditioning - Mini-bar
- Sitting area
- Terrace
- Tea and coffee facilities
- Ironing facilities
- Free toiletries
- Flat-screen TV
- AM/FM alarm clock
- Cots
- Babysitting/Child services
- Children's buffet
- Board games
- Water slides
- Children's play area
- Kids club
- Game room
Rooms
Frequently asked questions
- During your stay at Sandos Caracol Eco Resort All Inclusive, you can dine at La Laguna restaurant, which serves international cuisine.
- Sandos Caracol Eco Resort All Inclusive lies in the very heart of the city, within 3 miles to Quinta Avenida.
- For a room in Sandos Caracol Eco Resort All Inclusive Playa del Carmen, you will spend approximately $234.
- The closest airport is Aeropuerto de Playa del Carmen and it is placed within 0.5 miles from Sandos Caracol Eco Resort All Inclusive.
- Popular spots near Sandos Caracol Eco Resort All Inclusive Playa del Carmen include 28 de Julio Square, Quinta Avenida, Nuestra Senora del Carmen Catholic Church, among others.
- Restaurants near Sandos Caracol Eco Resort All Inclusive include Los Murales and Koh Thai.
- Payment methods available in Sandos Caracol Eco Resort All Inclusive Playa del Carmen include American Express, Visa and Mastercard.
- Sandos Caracol Eco Resort All Inclusive provides such facilities as a tennis court, a spa area and an outdoor swimming pool.
- Some rooms of Sandos Caracol Eco Resort All Inclusive welcome guests with the following facilities:
- a sitting area
- a mini-bar
- a work desk
- a balcony
- a private safe
- tea/coffee making equipment
- iron/ironing board
- smoke detectors
- a separate toilet
- an electronic key card
- Yes, Sandos Caracol Eco Resort All Inclusive Playa del Carmen can arrange bus shuttle service.
- Yes, some rooms of Sandos Caracol Eco Resort All Inclusive do have an workspace.
- Yes, Sandos Caracol Eco Resort All Inclusive Playa del Carmen does offer bag storage.
